FAQ

Q: How was the DSO DIRECTORY data compiled?

There are a wide variety of sources used to compile this DSO DIRECTORY data- more than 50 in fact. The majority of data has been, and continues to be, sourced from these five (5) locations; Personal Industry Contacts over the past 25 years, LinkedIn, Google, Facebook & Dunn & Bradstreet.

Q:  When does my subscription expire and how/when will I be notified?

All subscriptions are placed on an annual basis and expire 12 months from their initiation. During the initial subscription year (2017) however, subscriptions are extended through the following calendar year. Notification of expiration is sent via email within 30 days of your expiration date.

Q:  How do I gain access to the data once payment has been made?

After your order is processed, you will receive an e-mail with a designated User Name (your email) and a Password along with a link to the DSO DIRECTORY online database. This email is typically sent within minutes of receiving payment.

Q:  In what file format is the data provided upon download?

Data is provided in Excel – one of the most common and universally acceptable file formats – capable of import/export into most contact management software.

Q:  What form of payments are accepted?

Our secure, on-line ordering process accepts All Major Credit Cards and is backed by one of the most popular and secure payment processing systems available. We also accept payments via old-school paper checks, however those forms of payment incur an additional processing charge.

Q: What if we have more than Five (5) Users who need access to the DSO DIRECTORY data?

Each Subscription License allows up to Five (5) Seat Licenses/Users. An incremental fee of $500.00 is required for each additional user.

Q:  After I initiate my payment & my subscription access has been provided, can I change my mind and cancel my subscription?

No. Once the subscription is active, your access to the data, including hundreds of accounts and thousands of contacts is immediate. Once access to the data has been provided the sale is final.